Operations Coordinator
Skills
About the role
Pavago is hiring an Operations Coordinator for one of its clients in a fully remote position aligned to U.S. business hours. This junior to mid-level execution-focused role keeps day-to-day business operations organized, measurable, and visible across multiple departments.
What you’ll do
- Track operational workflows across multiple departments including tasks, deadlines, dependencies, deliverables, and outstanding action items
- Monitor recurring processes against established SOPs and follow up with stakeholders on overdue or incomplete work
- Maintain operational dashboards, trackers, and reporting systems producing weekly reports, monthly KPI summaries, and leadership updates
- Track metrics including productivity, utilization, workflow completion, and operational efficiency using Excel and Google Sheets
- Create, maintain, and update SOPs, process maps, operational checklists, and compliance documentation in Google Drive, SharePoint, or Notion
- Communicate with vendors and external partners regarding deliverables, timelines, invoices, and service updates while monitoring SLAs
- Coordinate recurring workflows between departments keeping stakeholders aligned on deadlines, responsibilities, and next steps
- Support leadership with operational research, reporting, analysis, and ad hoc initiatives
What they’re looking for
- 2 or more years of experience in operations, business coordination, administrative operations, or similar support roles
- Strong proficiency with Microsoft Office, Google Workspace, Excel, and Google Sheets including pivot tables, KPI tracking, and dashboard creation
- Experience with business systems such as Salesforce, HubSpot, NetSuite, or similar CRM and ERP platforms
- Strong organizational and multitasking abilities with excellent written and verbal English communication skills
- Attention to detail and documentation accuracy with ability to coordinate effectively across multiple departments
- Ability to work independently in a remote environment with availability during U.S. business hours
What’s on offer
- Fully remote working environment
- Availability during U.S. business hours
Questions about this role
Is this a remote role?
Yes. The position is fully remote.
What experience is required?
At least 2 years in operations, business coordination, or administrative operations.
What tools and systems will I use?
Microsoft Office, Google Workspace, Excel, Google Sheets, and CRM/ERP platforms such as Salesforce, HubSpot, or NetSuite.
What are the working hours?
U.S. business hours.
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