Chief Business Officer
Skills
About the role
This is a senior commercial leadership role in Noida overseeing IndiaMART's subscription and services business. You will lead a field sales and servicing organization of more than 6,000 people across over 40 cities and manage growth, retention, customer value, and profitability. The role is designed for an executive with at least ten years of post-qualification experience and large-scale B2B sales leadership.
What you’ll do
- Own the subscription and services P&L.
- Lead the national, regional, zonal, sales, and servicing structures.
- Set pricing and packaging across subscription tiers.
- Improve acquisition economics and customer conversion.
- Increase renewals, upsells, cross-sells, and customer lifetime value.
- Reduce churn and establish customer-success operating standards.
- Lead product marketing, sales enablement, territory design, incentives, forecasting, and analytics.
- Automate sales and servicing workflows with product and technology teams.
- Hire, retain, and develop sales leadership at scale.
- Operate performance reviews, succession planning, and execution rhythms across regions.
What they’re looking for
- At least ten years of post-qualification experience.
- Experience managing a field sales force of more than 1,000 people.
- Prior P&L ownership with a focus on profitability and unit economics.
- Experience in matrixed, multi-regional organizations.
- A technology-oriented approach to sales and servicing operations.
- Ability to lead across Tier 1 and Tier 2 markets.
Nice to have
- Education from an IIT, IIM, ISB, or comparable institution.
- Experience in media, digital advertising, B2B, SaaS, or technology marketplaces.
- Experience with multilingual, multi-regional businesses.
What’s on offer
- The posting describes a full-time, permanent position.
- The role reports to the COO or CEO.
- The position oversees more than 6,000 field-sales professionals, approximately 200,000 paying MSME customers, and operations across more than 40 cities.
Questions about this role
Where is the Chief Business Officer role located?
The position is based in Noida.
How much experience is required?
The posting asks for at least ten years of post-qualification experience.
How large is the team this role oversees?
The role covers a field sales force of more than 6,000 professionals across over 40 cities.
Does the role include P&L responsibility?
Yes. The Chief Business Officer owns the subscription and services business P&L.
What education is preferred?
The posting prefers education from an IIT, IIM, ISB, or equivalent institution.
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