Sr. VP, Head Tele Sales & Customer Success
Skills
About the role
This is an executive sales and customer-success leadership role at IndiaMART in Noida for an operator with 8 to 10 years of experience after an MBA. You'll run a large voice and digital organization, owning growth, profitability, customer retention, and operational automation.
What you’ll do
- Own consolidated P&L across voice sales and customer operations.
- Lead acquisition, servicing and renewal, and winback verticals.
- Set the annual operating plan around growth, CAC, LTV, NRR, and profit.
- Manage the full customer lifecycle from acquisition through winback.
- Reduce churn with early-warning systems and intervention playbooks.
- Design sales, service, and customer-engagement playbooks.
- Improve complaint turnaround and first-contact resolution.
- Deploy AI, automation, and voice or digital tooling to improve efficiency.
- Build the hiring, retention, incentives, and career structures for the organization.
- Operate across vertical heads, central functions, and cross-functional partners.
What they’re looking for
- 8 to 10 years of experience after an MBA.
- A track record of high-growth progression.
- Experience leading inside-sales, telesales, or customer-operations teams of 1,000+ people.
- Experience owning customer acquisition, servicing, retention, and winback.
- Profitability-oriented P&L leadership and unit-economics ownership.
- Ability to lead multilingual and multiregional operations across India.
- Experience scaling an established business through a high-growth phase.
- Experience using AI or automation in voice or digital operations.
- Familiarity with CCaaS, cloud telephony, CRM-telephony integration, and conversation intelligence tools.
- The posting states that candidates must be below 40 years of age.
Nice to have
- Education from IIT, IIM, ISB, or an equivalent institution.
- Leadership experience in B2B, SaaS, marketplaces, fintech, insurance, telecom, or technology-led financial services.
- MBA or PGDM in any specialization.
What’s on offer
- Full-time permanent employment in Noida.
- Leadership of a 1,500+ distributed voice and digital sales and servicing organization.
- One opening is listed.
- Reported benefits include learning and development, health and wellness, performance bonus, transport or travel support, free meals, and relocation assistance.
Questions about this role
Where is the IndiaMART role based?
The role is based in Noida.
How much experience is required?
The posting asks for 8 to 10 years of post-MBA experience.
How large is the organization?
The role covers a distributed voice and digital sales and servicing organization of more than 1,500 people.
What education is preferred?
The posting prefers education from IIT, IIM, ISB, or an equivalent institution and lists MBA or PGDM in any specialization.
What areas will the executive own?
The remit includes P&L, acquisition, servicing, upsell, renewal, winback, customer success, people, AI, automation, and operational efficiency.
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