Data Center Operations Business Systems Manager
Skills
About the role
This is an on-site Business Systems Manager role for Data Center Operations, open in Livingston, New Jersey; New York, New York; Sunnyvale, California; San Francisco, California; or Bellevue, Washington. You’ll translate operational needs into system requirements and lead implementations, workflows, governance, adoption and reporting across data-center tools. The role suits a systems or technical-program leader with at least seven years of experience, including work supporting data centers, mission-critical facilities, manufacturing or comparable physical operations.
What you’ll do
- Lead business-systems initiatives from kickoff through production deployment.
- Coordinate IT, Systems Engineering, Enterprise Applications, Security and Data/Analytics teams.
- Define workflows and data models for work orders, incidents, assets, capacity, projects and cost controls.
- Manage DCIM deployment, enhancements, vendor work and data quality.
- Direct Jira or equivalent ITSM implementation and workflow improvements.
- Partner on project-controls platforms for schedule, cost, changes and document management.
- Lead CMMS selection, implementation and continuous improvement.
- Manage software vendors and systems integrators.
- Run communications, training, documentation, super-user and adoption programs.
- Create status reports, implementation dashboards and operational-readiness metrics.
- Maintain testing, deployment, training and transition documentation.
What they’re looking for
- At least 7 years in business systems, IT business analysis, operations-systems management or technical program management.
- At least 3 years supporting data centers, mission-critical facilities, manufacturing or comparable physical operations.
- A bachelor’s degree in information systems, engineering, business or a related field, or equivalent practical experience.
- Hands-on requirements and implementation experience with at least two of DCIM, CMMS, ITSM/Jira, project-controls or asset/capacity systems.
- End-to-end implementation experience covering requirements, vendors, configuration, integration, testing, training and post-launch support.
- Knowledge of preventive maintenance, change management, capacity planning, work orders and project stage-gates.
- Familiarity with REST APIs, integration patterns, data models and basic SQL.
- Ability to lead cross-functional work without direct authority.
- Strong written, verbal, training and executive-presentation skills.
Nice to have
- Experience consolidating legacy tools in hyper-growth or M&A environments.
- Experience with hyperscale or AI/HPC data centers, including high-density or liquid-cooled deployments.
- Familiarity with ServiceNow, Salesforce, Workday, NetSuite or related enterprise platforms.
- Knowledge of Tableau, Power BI, Looker and modern data warehouses.
What’s on offer
- Full-time employment.
- On-site work across the listed US locations.
- The posting does not state a salary range.
- The role focuses on operational systems rather than coding or server administration.
Questions about this role
Where is this Data Center Operations role based?
It is on-site in Livingston, New Jersey; New York, New York; Sunnyvale, California; San Francisco, California; or Bellevue, Washington.
How much experience is required?
The posting asks for 7 or more years overall, including at least 3 years in a physical-operations environment.
Does the role require coding?
No. The posting says the role will not involve writing code or administering servers, although technical systems knowledge is expected.
Which systems are covered?
The role covers DCIM, Jira or ITSM, project-controls platforms, CMMS, asset management and capacity systems.
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