International Chat Process | Malad
Skills
About the role
This is an international non-voice customer service role for a banking process in Mumbai Suburban, with the posting referring to Goregaon. It suits a graduate with banking, non-voice or back-office experience who can resolve customer queries accurately during rotating shifts.
What you’ll do
- Handle customer and banking questions through chat or the assigned process.
- Process and verify customer information and banking transactions.
- Follow accuracy and process-control requirements.
- Resolve queries within service expectations.
- Protect confidential customer and banking information.
What they’re looking for
- Graduation is mandatory.
- A CIBIL score of 680 or higher.
- Experience in banking operations, or in a non-voice or back-office process.
- Good English communication skills.
- Availability for round-the-clock rotational shifts, including nights.
- One to six years of experience is listed.
What’s on offer
- Full-time permanent employment.
- Annual compensation of ₹3 lakh to ₹4.75 lakh.
- Five working days each week.
- Two rotational weekly days off.
- A one-way cab facility is provided.
- Twenty openings are listed.
Questions about this role
Is graduation required for this chat support role?
Yes, the posting states that graduation is mandatory.
What CIBIL score is required?
A score of 680 or above is required.
What shifts will I work?
The role uses rotational 24/7 shifts, including nights.
Is transport provided?
A one-way cab facility is listed.
What is the salary?
The listed annual compensation is ₹3 lakh to ₹4.75 lakh.
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