Territory Service Manager
Skills
About the role
This is a territory-level after-sales service management role for an automotive professional covering Lucknow and Mumbai, with extensive travel across the assigned geography. You'll manage dealer service performance, technical support, warranty processes and customer issues while improving service capability across the territory. The role suits someone with automotive OEM or similar service experience who can lead channel partners and coordinate corrective action.
What you’ll do
- Manage service operations across the assigned territory.
- Maintain service quality standards and service-level performance.
- Build customer relationships and improve retention.
- Implement service-process improvements across dealer networks.
- Support product launches through training, field trials and complaint resolution.
- Track turnaround time, repeat jobs, helpline performance, job cards, revenue and claims.
- Identify service gaps and implement corrective actions.
- Coordinate inspections to investigate product and field failures.
- Run product campaigns, warranty checks and process audits.
- Train and coach channel partners to improve service capability.
- Handle customer escalations and technical issues.
- Monitor competitor products and service activity.
What they’re looking for
- Four to eight years of experience is listed for the role.
- Relevant automotive after-sales or service experience.
- Experience with commercial vehicles, construction equipment or an automotive OEM environment.
- Strong knowledge of dealer service management, warranty processes and field technical issues.
- Strong customer-handling and problem-solving skills.
- Willingness to travel extensively within the assigned geography.
- A graduate or engineering degree is listed in the education section.
Nice to have
- A diploma qualification is preferred.
- Experience with after-market service, after-sales support, warranty management or field service.
What’s on offer
- Full-time permanent employment.
- The listed compensation is ₹12–18 lakh per year.
- The role covers Lucknow and Mumbai and involves extensive travel.
Questions about this role
Where is the Territory Service Manager role based?
The role covers Lucknow and Mumbai, with extensive travel across the assigned geography.
How much does this service manager job pay?
The listed compensation is ₹12–18 lakh per year.
How much experience is required?
The listing states four to eight years of experience.
Is travel required?
Yes. The candidate profile requires extensive travel within the assigned territory.
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