Director of Product & Data Strategy (Remote)

Liveops United States

About the role

This is a director-level role leading enterprise business systems, AI products and data platforms for a remote-first customer service outsourcing company. It suits an experienced product and data leader who wants to own enterprise applications like Salesforce and enterprise data strategy as internal products. The role is fully remote within the United States, reporting into the Enterprise Applications & Data Services department at Liveops.

What you’ll do

  • Lead the strategy, roadmap and operations of enterprise applications
  • Own the enterprise applications roadmap as a product portfolio using RICE or value-vs-effort prioritization
  • Partner with business leaders to translate requirements into technology solutions
  • Run structured discovery including interviews and requirements workshops
  • Oversee vendor relationships, licensing, upgrades and integrations
  • Develop and execute the organization's data strategy including governance and quality
  • Oversee enterprise data platforms such as data warehouses and reporting tools
  • Drive adoption of self-service BI and analytics across the business
  • Identify opportunities to apply AI, automation and advanced analytics
  • Lead modernization initiatives including data platform consolidation
  • Own product management for LiveNexus products including roadmap and release planning
  • Build and mentor a team of application administrators, data engineers and BI specialists

What they’re looking for

  • 8+ years of experience in product management or data platform leadership, including 4+ years owning a product roadmap at an organizational level
  • Experience owning a product roadmap and backlog including requirements definition and prioritization frameworks like RICE or MoSCoW
  • Experience defining and tracking product or platform success metrics
  • Experience developing and executing a data strategy including governance, quality, security and accessibility
  • Experience with data platforms and BI tools such as data warehouses, Tableau, Power BI or Looker
  • Familiarity with enterprise CRM/ERP platforms such as Salesforce and cloud infrastructure such as AWS, Azure or GCP
  • Bachelor's degree in data analytics, computer science, information systems or related field, or equivalent experience
  • Excellent leadership, communication and stakeholder management skills

Nice to have

  • Formal product management or product owner experience on a customer-facing SaaS or AI product
  • Product management certification such as Pragmatic Institute, CSPO or CSM
  • Direct experience with AI-driven products in an enterprise setting
  • Certifications such as TOGAF or DAMA-DMBOK
  • Hands-on Salesforce administration or enterprise application ops experience
  • Master's degree or MBA
  • Experience in highly regulated industries such as healthcare, finance or BPO

What’s on offer

  • Fully remote within the United States

Questions about this role

Is this role remote?

Yes, it is remote within the United States.

How many years of experience do I need?

At least 8 years in product management or data platform leadership, including 4+ years owning a product roadmap.

Do I need a degree?

A bachelor's degree in a related field is required, or equivalent professional experience.

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