Senior Technical Customer Success Manager
Skills
About the role
Kong is hiring a Senior Technical Customer Success Manager for a fully remote position. You will coach customers throughout their lifecycle, manage a portfolio of commercial customers, and champion their adoption of Kong's API and microservices platform to realize the value of their investment.
What you’ll do
- Coach customers throughout their lifecycle while collaborating with the Customer Experience team to ensure outcomes
- Define what success looks like in terms of adoption plans, post-sales engagement, and recommendations
- Work with Sales and Product teams to ensure customers maximize their Kong investment
- Innovate tooling and processes to improve team efficiency
- Learn Kong products and technologies and apply that knowledge to real-world usage
- Collaborate with peers, business partners, and groups across Kong to grow the company
What’s on offer
- Annual base salary of $120,000 to $160,000 USD
- Fully remote work
- Dynamic fast-paced startup environment
- Opportunity to modernize enterprise software and learn about digital-age business operations
Questions about this role
Is this role remote?
Yes, it is fully remote.
What is the salary range?
Annual base salary is $120,000 to $160,000 USD.
Do I need technical knowledge?
Yes, a solid understanding of Cloud Native technologies, Kubernetes, microservices, API management, DevOps, and CI/CD is expected.
What prior experience is valued?
Prior experience in SaaS, Open Source, and/or Infrastructure software companies.
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