Customer Success Manager
Skills
About the role
Crossing Minds is hiring a Customer Success Manager to manage and grow relationships with enterprise clients using its AI-powered recommendation platform, working fully remotely. The role suits experienced account managers who combine strategic guidance with commercial awareness in a fast-growing SaaS environment.
What you’ll do
- Build and maintain trusted relationships with key contacts and executives at customer companies
- Review ongoing customer campaigns and provide strategic guidance on personalization best practices
- Onboard and deploy new customers by coordinating closely with the engineering team
- Serve as a subject matter expert on the Crossing Minds product
- Collaborate with sales, product, engineering, and marketing to ensure customer needs are met
- Drive KPI impact, revenue, and product enhancement requests
- Identify, sell, upsell, and manage opportunities within the customer portfolio
- Provide customer feedback internally to influence product direction
What they’re looking for
- At least 5 years of enterprise SaaS customer success experience
- An empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering opportunities for customers
- Understanding of the AI software landscape
- Ability to work with diverse customers who each measure success differently
- Project, roadmap, and onboarding management skills alongside engineering and product teams
Questions about this role
Is this role remote?
Yes, the position is fully remote.
How many years of experience are required?
At least 5 years of enterprise SaaS customer success experience.
What benefits are offered?
Employees receive 75% medical/dental/vision coverage, 100% basic life coverage, an employer-matched 401(k), 20 days PTO, 9 paid holidays, a year-end shutdown, and professional education opportunities.
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