Renewals Manager
Skills
About the role
Corelight is hiring a remote Renewals Manager to manage customer contract renewals and identify opportunities to expand existing accounts. This role suits a commercial customer-facing professional with at least three years of renewals, account management, customer success, or sales experience. The manager will coordinate with sales, customer success, finance, legal, support, and technical account teams to reduce churn and support recurring revenue.
What you’ll do
- Own renewal cycles for an assigned customer portfolio.
- Develop customer relationships throughout the contract-renewal process.
- Identify renewal risk early and create mitigation plans with internal partners.
- Work with sales teams on upsell and cross-sell opportunities.
- Maintain renewal forecasts and opportunity records in Salesforce.
- Coordinate contract execution with finance, legal, and operations.
- Share customer feedback and adoption trends with product and marketing teams.
- Improve renewal processes, reporting, and engagement approaches.
What they’re looking for
- 3 or more years of renewals, account management, customer success, sales, or similar commercial experience.
- Experience managing customer relationships and negotiating commercial agreements.
- Ability to communicate with stakeholders at multiple organizational levels.
- Experience identifying customer business value and reasons to renew or expand.
- Experience with Salesforce or a comparable enterprise CRM.
- Analytical ability to assess trends and renewal risk.
- Strong organization, time management, ownership, and collaboration skills.
Nice to have
- Experience in cybersecurity, enterprise software, SaaS, or another technology industry.
- A bachelor's degree in business, marketing, communications, or a related field; equivalent education and professional experience may also qualify.
What’s on offer
- Annual compensation range of $114,000-$150,000.
- Potential commission-based or discretionary bonus compensation.
- Equity and additional benefits.
Questions about this role
Is the Renewals Manager role remote?
Yes. The posting lists the position as remote.
What is the salary for the Renewals Manager role?
The listed annual compensation range is $114,000-$150,000 USD.
How much experience is needed for this role?
Corelight requests at least three years in renewals, account management, customer success, sales, or another customer-facing commercial role.
Is cybersecurity experience required?
No. Cybersecurity, enterprise software, SaaS, or technology-industry experience is preferred.
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