US Payroll Tax Notices (across federal, state, local jurisdictions)
Skills
About the role
This is a hybrid US payroll tax research and compliance role in Pune’s Kalyani Nagar for an experienced payroll-tax specialist. You’ll resolve complex federal, state and local payroll-tax notices, reconcile filings and work with agencies, customers and internal teams during US night-shift hours. The role also acts as a subject-matter resource for analysts and supports quality, training and process improvement.
What you’ll do
- Research and resolve complex federal, state and local payroll-tax notices within service levels.
- Reconcile quarterly and annual wages, taxes withheld, reported and deposited.
- Resolve SUI, SIT, PFML, workers’ compensation and local-tax issues.
- Handle escalated customer calls and explain notice causes and resolutions.
- Investigate rejected filings, agency discrepancies, rate variances and deposit errors.
- Work with tax agencies to address discrepancies, penalties and interest.
- Document cases completely in Salesforce.
- Use payroll-tax systems, agency portals, ADP Master Tax, Ultimate Tax Engine and UKG Pro.
- Review analyst cases and provide structured quality feedback.
- Maintain procedures and training materials.
- Identify recurring notice causes and lead process improvements.
- Support reporting, audits, compliance reviews and team-lead coverage.
What they’re looking for
- At least 5 years of relevant payroll-tax research, compliance or agency-resolution experience.
- A bachelor’s degree in business, accounting, commerce or finance.
- Strong knowledge of federal payroll tax, SUI, SIT, PFML, workers’ compensation and local taxes.
- Experience with advanced multi-state payroll-tax reconciliations.
- Ability to negotiate resolutions with customers and tax agencies.
- Experience using tax-agency portals and payroll-filing systems.
- Strong analytical, problem-solving, communication and administrative skills.
- Ability to manage time, production targets and case aging.
- Willingness to work US time-zone night shifts.
Nice to have
- CPP or FPC certification.
- Experience supporting audits and compliance reviews.
- Experience mentoring or guiding team members.
- Knowledge of quarterly and annual payroll-tax reconciliations.
- Previous customer-service experience.
What’s on offer
- Full-time, permanent employment.
- Hybrid work in Pune, Kalyani Nagar.
- Multiple openings are available.
- The role follows a US time-zone night shift.
- Benefits listed by UKG include health and wellness support, transport support, learning and development, free meals, performance bonus and relocation assistance.
Questions about this role
Where is this payroll-tax job based?
It is hybrid and based in Pune, Kalyani Nagar.
How much experience is required?
The detailed requirements ask for at least 5 years of relevant experience, while the listing displays 3 to 8 years.
Does the role require night work?
Yes, the role requires work during US time-zone night shifts.
What payroll taxes are covered?
The role covers federal, state and local payroll taxes, including SUI, SIT, PFML, workers’ compensation and local taxes.
How many openings are available?
The posting states that there are 5 openings.
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