Medical Information Specialist - Pharmacist
Skills
About the role
This is a remote medical information specialist role at ProPharma, a pharmaceutical services company, open across Canada. You'll respond to medical and safety information requests from consumers and healthcare professionals while documenting adverse events and product complaints. It suits a licensed pharmacist early in their career who wants remote contact-center work in pharmacovigilance and medical information.
What you’ll do
- Respond to consumer and healthcare professional requests for medical and safety information via phone, email, letter and fax
- Provide labeled and unlabeled medical/safety information responses per regulatory requirements
- Identify, document and report adverse events, pregnancy reports and product complaints
- Complete tasks within deadlines set by SOPs and client working practices
- Formulate accurate responses using approved labeling and standard responses
- Log all enquiries into Inquiry Handling Systems
- Perform quality checks on adverse events, complaints and correspondence
- Provide after-hours coverage on a rotated basis
What they’re looking for
- Pharmacy degree
- Excellent verbal and written communication skills including professional telephone etiquette
- Fluent, grammatically correct writing in the target language
- English language proficiency
- Working knowledge of medical terminology, pathophysiology, pharmacology and industry standards
- Strong cognitive abilities including verbal reasoning and critical thinking
- Ability to multitask with attention to detail under restrictive timeframes
- Proficiency with Microsoft Office and document management systems
What’s on offer
- Remote working with encouraged hybrid participation for those near an office
Questions about this role
Is this role remote?
Yes, the posting is listed as remote across Canada, though hybrid participation is encouraged for those near an office.
Do I need a degree?
Yes, a Pharmacy degree is required.
How many years of experience do I need?
The posting does not state a specific years-of-experience requirement, focusing instead on the pharmacy degree and skills.
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