Product Manager - Employee Support & Knowledge
Skills
About the role
Netflix is hiring a product manager in the USA to own internal employee-support, knowledge, and collaboration products. This role suits product leaders with enterprise or consumer product experience who can guide complex products from discovery through adoption. The portfolio includes internal tools such as Slack, Zendesk, and Jira, along with the integrations and knowledge platform connecting them.
What you’ll do
- Set strategy and roadmaps for employee-support and knowledge products.
- Lead products through discovery, delivery, launch, adoption, improvement, migration, and retirement.
- Prioritize opportunities using customer research, operational feedback, and product data.
- Align engineering, design, data, support operations, and business stakeholders.
- Improve the knowledge platform's content creation, governance, discovery, and consumption.
- Develop data foundations for support-demand analysis and product-performance measurement.
What they’re looking for
- Bring at least five years of product management experience for enterprise or consumer products.
- Manage products across their complete lifecycle.
- Simplify complex workflows spanning multiple products and teams.
- Use insights, metrics, and tradeoff analysis to prioritize investment.
- Partner closely with engineering, design, data, operations, and business teams.
- Communicate and solve problems effectively.
Nice to have
- Experience with support technology.
- Experience with knowledge platforms.
- Experience with workflow automation or AI-powered products.
What’s on offer
- Annual compensation is listed at $310,000 to $545,000, varying by location.
- Candidates choose each year how compensation is split between salary and stock options.
- Benefits include health plans, mental-health support, a 401(k) match, stock options, family-forming benefits, and paid leave.
- Salaried full-time employees receive flexible time off.
Questions about this role
What is the salary for this Netflix Product Manager role?
The listed annual compensation range is $310,000 to $545,000, depending on location.
How much product management experience is required?
The posting asks for five or more years of product management experience.
What tools will this product manager own?
The role covers internal tools including Slack, Zendesk, Jira, their integrations, and the Netflix Knowledge Platform.
Is experience with AI products required?
No. Experience with AI-powered products is listed as a plus.
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