Client Relationship Manager - Health (Remote)
Skills
About the role
This is a full-time remote US client relationship role for a healthcare IT professional managing the ongoing success of Experian Health accounts. You’ll work with clients, sales, support, product, and development teams to resolve issues, improve product outcomes, retain business, and identify growth opportunities. The role reports to the Senior Director of Client Services and requires travel.
What you’ll do
- Manage day-to-day relationships with assigned clients.
- Run business reviews and document follow-up plans.
- Assess client workflows through planning, user observation, recommendations, and leadership presentations.
- Guide customers from implementation into ongoing account management.
- Coordinate resolution of service tickets and performance concerns.
- Support renewals, retention efforts, cross-sell opportunities, and account expansion.
- Track account information, product use, and client documentation in Salesforce.
- Collect client feedback and support NPS participation.
What they’re looking for
- A bachelor’s degree or equivalent experience.
- At least four years in healthcare IT.
- Salesforce proficiency.
- Knowledge of the healthcare revenue cycle.
- Ability to collaborate with sales, marketing, product, support, and implementation teams.
- Client-facing communication skills and professional presence.
- Ability to travel about 25% to 30%.
Nice to have
- A provider-side background.
- Experience using GenAI, Copilot, or GPT functionality.
What’s on offer
- Remote, hybrid, or office-based work options.
- Medical, dental, vision, and matching 401(k) benefits.
- Flexible paid time off, volunteer time off, sick time, and 12 paid holidays.
- A bonus opportunity in addition to base compensation.
Questions about this role
Is this role remote?
Yes. The posting lists the role as remote from the United States and says remote, hybrid, or office work may be available.
How much healthcare IT experience is required?
At least four years of healthcare IT experience are required.
Do I need to travel?
Yes. The role requires travel of approximately 25% to 30%.
Do I need a degree?
The posting requests a bachelor’s degree or equivalent experience.
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