customer service supervisor (except financial services)
Skills
About the role
This is a full-time customer service supervisor role for someone coordinating service operations at Braineer Academy Ltd., an education business in Calgary, Alberta. You'll supervise office and volunteer staff, organize schedules and information flow, support customer enquiries, oversee reports and contracts, and evaluate daily operations. The role requires secondary school graduation and one to two years of experience.
What you’ll do
- Coordinate activities between work units and departments.
- Create work schedules and operating procedures.
- Assign, review, and evaluate team work.
- Conduct performance reviews.
- Supervise office and volunteer staff.
- Oversee reports and communication strategies.
- Manage contracts and implement policies and procedures.
- Answer electronic enquiries and provide customer service.
- Advise senior management.
- Maintain paper and computerized filing systems.
- Plan and assess daily operations.
- Coordinate information flow within the team.
What they’re looking for
- Secondary school graduation.
- One year to less than two years of experience.
- Knowledge of Microsoft Excel, PowerPoint, Windows, Word, Outlook, and Google Docs.
- Experience with reports, records, charts, tables, graphs, or diagrams.
- Strong oral communication and customer focus.
- Ability to work independently, multitask, meet deadlines, and work under pressure.
- Attention to detail.
What’s on offer
- $37.50 per hour.
- 40 hours per week.
- Permanent, full-time employment.
- Work is on site in Calgary.
- Free parking.
- On-site daycare.
- The employer states support initiatives for newcomers, refugees, Indigenous communities, and other employment groups.
- One vacancy is listed.
Questions about this role
How much does the customer service supervisor job pay?
The wage is $37.50 per hour.
How much experience is required?
The posting asks for one year to less than two years of experience.
What education is required?
Secondary school graduation is required.
What software skills are listed?
The posting lists Microsoft Excel, PowerPoint, Windows, Word, Outlook, and Google Docs.
Is the job remote?
No. Work must be completed on site in Calgary.
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